The US Embassy in the Philippines announced Thursday it will open a new Visa Application Center (VAC) and launch an updated visa appointment system, as well as expand call center services to US citizens in the country.
The new VAC, located in Parqal Building 8 in Parañaque City, will begin operations on September 28, requiring immigrant and nonimmigrant visa applicants to schedule a separate appointment for photo capture and fingerprint scanning prior to their interview at the US Embassy.
A new online appointment system, available on ustraveldocs.com/ph, will feature a secure and user-friendly interface for visa applicants. Existing account holders will need to sign in to the new system to retrieve their user profile.
The VAC will offer appointment slots from 7:00 a.m. to 4:00 p.m., Monday to Friday, and from 7:00 a.m. to 11:00 a.m. on Saturdays. No appointment is needed for applicants who wish to pick up their passports or drop off interview waiver visa applications and other required documents.
Additionally, the US Embassy will launch a call center for customers with general, non-emergency American Citizen Services (ACS) inquiries. US citizens can call consular hotlines at (+632) 7792-8988 or (+632) 8548-8223, or (703) 520-2235 for callers in the United States.
The US Embassy will also launch a new website (ustraveldocs.com/ph/en/american-citizens-services) and email (support-acs-philippines@usvisascheduling.com) for ACS services on September 28.
Updates on these changes will be posted on the US Embassy website (ph.usembassy.gov) and on the Embassy’s social media accounts.